Customer Relationship Management (CRM) is undergoing a seismic shift. In the past, CRM mainly focused on maintaining contact information and tracking sales pipelines, but today’s systems are expected to predict customer needs, automate repetitive tasks, and provide real-time insights. Joining a Salesforce Course in Kanchipuram at FITA Academy helps professionals understand how artificial intelligence (AI)…
Salesforce’s Role in the AI-First CRM Evolution
